The Reggio Emilia Australia Information Exchange Inc (REAIE Inc.) / Reggio Australia and its associates provides sale of resources, membership and professional learning opportunities (including seminars, workshops, conferences and study tours). Their services to you are subject to the following conditions.  All transactions are in Australian Dollars.  If you visit or shop within this website, you accept these conditions.  Please read them carefully.
 

TERMS AND CONDITIONS
 

 

ELECTRONIC COMMUNICATIONS

When you visit REAIE inc. or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of REAIE inc. or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of REAIE inc., with copyright authorship for this collection by REAIE inc., and protected by international copyright laws.

 

TRADE MARKS

 

REAIE inc.'s trademarks and trade dress may not be used in connection with any product or service that is not REAIE inc's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits REAIE inc.. All other trademarks not owned by REAIE inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by REAIE inc. or its subsidiaries.

 

LICENSE AND SITE ACCESS

 

REAIE inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of REAIE inc. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of REAIE inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of REAIE inc. and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing REAIE inc.'s name or trademarks without the express written consent of REAIE inc.. Any unauthorized use terminates the permission or license granted by REAIE inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of REAIE inc. so long as the link does not portray REAIE inc., its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any REAIE inc. logo or other proprietary graphic or trademark as part of the link without express written permission.

 

 

YOUR MEMBERSHIP ACCOUNT

 

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. REAIE inc. and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 

 

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

 

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. REAIE inc. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material you represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify REAIE inc. or its associates for all claims resulting from content you supply. REAIE inc. has the right but not the obligation to monitor and edit or remove any activity or content. REAIE inc. takes no responsibility and assumes no liability for any content posted by you or any third party.

 

RISK OF LOSS

 

All items purchased from REAIE inc. are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

 

PRODUCT DESCRIPTIONS

 

REAIE inc. and its associates attempt to be as accurate as possible. However, REAIE inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by REAIE inc. itself is not as described, your sole remedy is to return it in unused condition.

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY REAIE inc. ON AN "AS IS" AND "AS AVAILABLE" BASIS. REAIE inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, REAIE inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. REAIE inc. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM REAIE inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. REAIE inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

 

APPLICABLE LAW

 

By visiting the Reggio Australia (REAIE inc.) website, you agree that the laws of the state of Victoria, Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and REAIE inc. or its associates.

 

DISPUTES

 

Any dispute relating in any way to your visit to Reggio Australia (REAIE inc.) or to products you purchase through Reggio Australia (REAIE inc.) shall be submitted to confidential arbitration in Victoria, Australia, except that, to the extent you have in any manner violated or threatened to violate REAIE inc.'s intellectual property rights, REAIE inc. may seek injunctive or other appropriate relief in any state or federal court in the state of Victoria, Australia, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

 

 

SITE POLICIES, MODIFICATION, AND SEVERABILITY

 

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Reggio Australia (REAIE inc.)  We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

   

QUESTIONS:

 

 

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

PRIVACY STATEMENT

The Reggio Emilia Australia Information Exchange Inc. /Reggio Australia (REAIE Inc.) is committed to controlling the collection, use and disclosure of the personal information provided by its customers.  Our privacy practices are designed to provide protection for your personal information.

 

Personal information is used to communicate with customers about their account and to provide them with information related to other REAIE Inc. publications and services. REAIE Inc. will not sell, lease or trade customers' personal information to third parties.


PERSONAL INFORMATION
'Personal information' is personally identifiable information such as customers'; name, residential and email address and includes information about subscriptions, credit information and billing records, service and recorded complaints/claims. Personal information is collected by REAIE Inc. only when customers specifically and knowingly choose to provide it, such as when customers register as members. REAIE Inc. does not collect sensitive information such as race, religion, beliefs or sexual preference.


INFORMATION GATHERED ON THE INTERNET
In general, you can visit the REAIE website without telling us who you are and without giving us any personal information about yourself. There are times, however, when we or our suppliers may need information from you, for example when you purchase a product. You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail, to correspond with you, to process an order, or to provide you with a membership. Please note that REAIE Inc. does not collect credit card details from the Internet. When purchasing products you will be re-directed to a secure website where you will be asked to enter your credit card details. REAIE does not store any credit card information on our internet servers.

 

SECURITY CAPABILITIES / TRANSMISSION OF CREDIT CARD DETAILS
REAIE Inc. uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by REAIE inc.  or any outside party.
  • All transactions are performed under 256 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by REAIE Inc.


REAIE Inc. COLLECTS AND USES PERSONAL INFORMATION PRIMARILY FOR THE PURPOSES OF:
1.    providing customers with the products and services they have requested, including delivery of news and related content through print and online; and
2.    disseminating appropriate and relevant information in accordance with the REAIE vision and mission.
Personal information is used to communicate with customers about their account and to provide them with information related to other REAIE publications and services. REAIE will not sell, lease or trade customers’ personal information to other third parties. If you request something from the REAIE website, for example, a product or service, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, other parts of REAIE such as State network groups, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfillment. We may also contact you as part of our customer satisfaction surveys or for market research purposes.
Anonymous or ‘non-personal’ information gathered by REAIE through the website may be used for technical, research and analytical purposes.
We may supplement information you give us with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

 

 

 

 

REFUND AND RETURNS POLICY

The Reggio Emilia Australia Information Exchange Inc./ Reggio Australia / REAIE Inc. makes every effort to ensure that customers receive the product they have ordered. In cases where customers receive incorrect or damaged books, we will remedy the situation promptly and professionally. To improve the quality of our customer service, REAIE will record all instances of returns and refunds.

REAIE Inc. is only under obligation to accept returns and refund in cases where customers receive a product:
1.    in damaged condition;
2.    that they didn't order; or
3.    that is not what they were led to expect (e.g. the product does not match a description or sample they were given).
In these cases, customers are to contact REAIE Inc to receive a “returned merchandise authorisation (RMA)” number. Goods without an RMA will not be accepted. REAIE Inc. will refund the price in full and will reimburse the customer for any reasonable charges involved with the return of the product. If the customer prefers, we may provide credit or arrange a suitable exchange in place of a refund. ALL refunds are dependent on the return of the product to REAIE Inc., with a RMA and in the same/similar packaging as it was delivered, and in saleable condition (except in cases where a damaged product was delivered).  Returns within Australia must be made within 14 days of date of invoice. Customers wishing to return international orders should contact REAIE Inc.  within 7 days of receiving the order.

REAIE Inc. will NOT send products to customers, on consignment (as sample items), to be purchased at their discretion.
REAIE inc. will not refund, credit or exchange products if the customer has received the goods they ordered and simply changes their mind. REAIE inc. values our customers; however, as a non-profit organisation, lacks the resources (staff and financial) to refund orders we have filled properly.

If customers insist, they are invited to state the matter in writing and send it to:
The Office Manager
Reggio Emilia Australia Information Exchange Inc. (REAIE inc.)
224 Auburn Road
HAWTHORN, VIC.  3122.

In certain cases, REAIE inc. will accept returns from customers who, acting in good faith, have received a book that was not what they were after'. This decision is to be made at the discretion of the Office Manager on condition that:
1.    REAIE inc.  will NOT reimburse the customer for the delivery cost of returning the book;
2.    refund will only be given if the book is returned in the same/similar packaging and in saleable condition; and
3.    the refund will be paid less the postage and handling costs associated with the original order and less an administrative fee for processing the return of the goods.
REAIE inc. will NOT refund customers who simply return books without an adequate reason. If customers are ineligible for refund, we will inform them that they must incur the cost of resending the products.